Frequently asked questions

Cold Storage & Freezer Storage

What is cold storage, and does Berliner Frozen Storage provide it?

Cold storage is temperature-controlled warehousing that keeps perishable goods — especially frozen foods — at safe, consistent temperatures throughout the supply chain. Berliner Frozen Storage operates an NSF-rated, FDA-approved freezer storage facility in Hyattsville, MD, maintaining temperatures from 0°F to -10°F for wholesale food distributors, importers, CPG brands, and grocery suppliers across the Washington DC metro and Baltimore regions.

What types of products do you store?

Our facility is equipped to store a wide range of products, primarily frozen food items for wholesale food distributors. We specialize in frozen food products, including (but not limited to):

  • Frozen food for wholesale and grocery distribution
  • Imported frozen goods requiring temperature-controlled unloading
  • CPG and retail-supplier frozen inventory
  • Frozen food awaiting transloading, rework, or redelivery

We are not a general dry-goods warehouse — our facility is purpose-built for frozen and cold-chain product categories.

What temperature range does your facility maintain?

We maintain reliable freezer storage temperatures ranging from 0°F to -10°F, with built-in temperature control redundancies to ensure product integrity is never compromised.

Can you handle both small and large volumes?

Absolutely. Our facility is designed to handle both small and large volumes of products, with flexible storage configurations to accommodate businesses of all sizes — from single-pallet emergency placements to large-scale overflow storage for distributors and importers.

What is the minimum storage period?

We offer flexible short-term and temporary freezer storage options. Whether you need space for a single day to resolve a logistics emergency or longer-term placement, we work with customers to accommodate their specific situation. There is no rigid minimum term.

Do you offer overflow or emergency cold storage?

Yes. We regularly support businesses dealing with sudden overflow situations — including when a primary warehouse is at capacity, a facility suffers an equipment failure, a reefer truck breaks down, or a rejected load needs a temporary home. Same-day and urgent cold storage arrangements are available by contacting us directly at (301) 531-5957.


Storage Monitoring, Safety & Security

How are the products stored and monitored?

Products are stored in state-of-the-art freezers with continuous temperature monitoring and alarm systems around the clock. We use advanced tracking systems to manage inventory and ensure complete traceability.

What are your protocols for handling and storage of sensitive items?

We adhere to strict protocols for handling sensitive items. Our facility is NSF inspected and FDA approved. We consistently achieve the highest inspection grades and stringently follow safe food-grade handling procedures.

What security measures are in place at your facility?

Product security is treated as a fundamental part of our operations. Our facility is securely monitored with 24/7 surveillance cameras, security personnel, and restricted access controls to ensure the absolute safety and protection of all stored product.


Pallet Restacking Services

What is restacking, and when is it needed?

Restacking (also called pallet restacking or load recovery) is the process of reorganizing, rebuilding, or stabilizing pallets or loads that have become shifted, collapsed, fallen, or otherwise non-compliant during transit or storage. Common situations that require restacking include:

  • Shifted or leaning pallets arriving by truck
  • Fallen or collapsed pallet loads
  • Rejected loads turned away by a receiver due to pallet condition
  • Freight that shifted in transit and needs to be rebuilt before delivery
  • Loads that don’t meet retailer or distributor pallet compliance requirements

Do you handle urgent or emergency restacking?

Yes. We accommodate urgent restacking requests and specialize in fast turnaround for distressed truckloads. If you have a driver on-site with a shifted or rejected load that needs immediate attention, call us directly at (301) 531-5957. Our team understands the time-sensitive nature of carrier operations and freight recovery.

What types of restacking jobs do you handle?

Our team handles a wide range of restacking scenarios, including:

  • Collapsed pallet restacking
  • Fallen pallet restacking and rebuilding
  • Shifted load stabilization and recovery
  • Rejected load pallet reorganization before redelivery
  • Import freight restacking after container unloading
  • Frozen food pallet restacking in a temperature-controlled environment
  • CPG, grocery, and retail supplier pallet compliance restacking

Can you restack frozen food and temperature-sensitive loads?

Yes. Unlike general warehouses, we perform restacking within our temperature-controlled freezer environment. Frozen food pallets are never allowed to thaw during the restacking process — maintaining cold chain integrity throughout.

Do you work with carriers and freight brokers for restacking?

Yes. We regularly work with carriers, freight brokers, and logistics companies that need rapid load recovery services for distressed or rejected shipments in the DC-Maryland-Virginia region. We work efficiently to get drivers back on the road safely.

What is the difference between restacking and rework?

Restacking focuses on physically rebuilding or reorganizing pallets and loads — correcting structural or stability issues. Rework goes further and involves relabeling, repackaging, correcting mixed pallets, or preparing product to meet specific retailer or compliance requirements. Both services are available at Berliner Frozen Storage.


Transloading Services

What is transloading, and does Berliner Frozen Storage offer it?

Transloading is the process of transferring freight from one mode of transportation or container to another — for example, moving frozen goods from an inbound truck or container into local delivery vehicles. It differs slightly from cross-docking in that product may spend a short time in the facility between unloading and outbound loading. Berliner Frozen Storage offers transloading services as part of our cold chain logistics support.

What is cross-docking, and how does it differ from transloading?

Cross-docking involves receiving inbound freight and loading it directly onto outbound vehicles with minimal or no storage time in between. Transloading may involve a brief intermediate storage step before the product moves outbound. Berliner offers both — our team will recommend the right approach based on your inbound/outbound schedules and freight type.

Do you transload frozen and temperature-controlled freight?

Yes. All transloading and cross-docking operations at our facility are performed within or adjacent to our temperature-controlled environment, ensuring frozen products remain at safe temperatures throughout the transfer process.

What types of freight do you transload?

We primarily handle frozen food freight, including:

  • Frozen food from long-haul trucks to local delivery vehicles
  • Import freight from containers requiring repalletization and local distribution
  • Grocery and CPG freight transfers between carriers
  • Frozen pallet transfers for retail suppliers and distributors
  • Emergency freight transfers when a truck breaks down or a driver runs out of hours

Can you handle a broken-down truck or freight emergency with transloading?

Yes. If a reefer truck breaks down, a driver runs out of hours, or freight needs an emergency transfer to a new vehicle in the DC-Maryland-Baltimore corridor, we can often accommodate same-day or urgent transloading requests. Call (301) 531-5957 immediately to check availability.


Rework Services

What is warehouse rework?

Warehouse rework refers to value-added services performed on products that need modification, correction, or preparation before they can be shipped, received by a retailer, or resold. Common rework activities include relabeling, repackaging, mixed pallet correction, and quality hold inspection and resolution.

What rework services does Berliner Frozen Storage provide?

Our rework services include:

  • Case and unit relabeling (incorrect or missing labels)
  • Repackaging of damaged or non-compliant product
  • Mixed pallet correction — separating improperly combined SKUs
  • Retailer compliance correction (routing guide issues, label format, case markings)
  • Quality hold processing and inspection support
  • Inspection failure remediation
  • Damaged goods assessment and reprocessing

Can you relabel frozen food products?

Yes. We perform relabeling services on frozen food products within our temperature-controlled facility, ensuring product remains at proper temperature throughout the rework process. This is critical for maintaining food safety and cold chain compliance during relabeling operations.

What is a quality hold, and can you help resolve it?

A quality hold occurs when product is flagged by a retailer, distributor, or internal team due to a compliance issue — such as incorrect labeling, damaged packaging, or a regulatory concern. Our rework team can inspect, correct, and reprocess held product to bring it into compliance, helping you avoid costly disposal or chargebacks.

What are retailer routing guide issues, and how does rework fix them?

Retailer routing guides specify exact requirements for how product must be labeled, palletized, marked, and delivered. When product doesn’t meet these specs — due to incorrect labels, pallet configurations, or case markings — it gets rejected or charged back. Our rework services correct these issues so product can be redelivered and accepted.

Do you rework CPG and wholesale distributor products?

Yes. We work with CPG companies, grocery distributors, wholesale importers, and retail suppliers who need fast, reliable rework services in the DC-Maryland-Virginia market. Our temperature-controlled environment makes us uniquely suited for frozen food rework that general warehouses cannot perform safely.


Logistics, Access & Getting Started

Where is your facility located, and what geographic areas do you serve?

Our facility is located at 5101 Buchanan St, Hyattsville, MD 20781 — near the intersections of I-95, Route 495, and Route 295 — one of the most strategically positioned logistics locations in the Mid-Atlantic region, providing direct access to Washington DC, Baltimore, Northern Virginia, and points along the I-95 corridor. We serve:

  • Washington DC metro area
  • Maryland (statewide, including Baltimore)
  • Northern Virginia
  • Mid-Atlantic region broadly

What are your operating hours and can I access my products whenever I need to?

Our standard operating hours are Monday through Friday, 7:00 AM to 2:00 PM. You can access your stored inventory anytime during these regular hours. For scheduling or urgent access needs outside regular hours, call us directly at (301) 531-5957 to review available arrangements.

How do I arrange for my products to be delivered to your facility?

You can arrange deliveries by contacting our logistics scheduling team. We require just one business day’s notice for most deliveries and pick-ups. Reach out via email at marcus@berlinerfoods.com or shipping@berlinerfoods.com, or call (301) 531-5957. For urgent or same-day inbound logistics emergencies, please call directly.

How long has Berliner Frozen Storage been in business?

Berliner has over 50 years of experience in the frozen food distribution and cold storage industry. This decades-long expertise means we understand the real-world pressures of food logistics — rejected loads, tight delivery windows, compliance requirements, and emergency situations — and we’re equipped to handle them.

Who are your typical customers?

We serve a wide range of businesses involved in food distribution and cold chain logistics, including:

  • Wholesale frozen food distributors
  • Food importers and exporters
  • CPG brands and manufacturers
  • Grocery retailers and retail suppliers
  • Freight carriers and freight brokers needing load recovery
  • Third-party logistics (3PL) companies
  • Businesses needing short-term or overflow cold storage

What are the costs and billing arrangements associated with storage?

Storage and handling costs depend on the volume, storage duration, and associated service requirements (such as picking, restacking, or rework). Contact Guy Berliner directly at guy@berlinerfoods.com or (301) 531-5957 for a detailed quote and billing setup customized directly to your needs.

How do I know which service I need — storage, restacking, transloading, or rework?

Here is a quick guide:

  • Need a place to store frozen product? → Cold / Freezer Storage
  • Have a damaged, shifted, or rejected pallet load? → Restacking
  • Need to transfer freight between trucks or vehicles? → Transloading / Cross-Docking
  • Have a labeling, compliance, or packaging issue to fix? → Rework

Still unsure? Call (301) 531-5957 — our team will point you in the right direction quickly.


Berliner Frozen Storage • 5101 Buchanan St, Hyattsville, MD 20781 • (301) 531-5957 • berlinerfrozenstorage.com